Please read about our commitment to privacy.   

Our Commitment to Your Privacy

Your personal information

We recognize our obligation to keep your personal information secure, confidential and private. Protecting this information is one of our top priorities. All employees (and vendors with whom we contract) are required to respect the confidentiality of your personal data. Our privacy policy is compliant with the Health Insurance Portability and Accountability Act of 1996.

Database information - Your personal information is kept to process and facilitate billing and collect payment for your medical services. This information includes:

  • Name
  • Address
  • Insurance coverage
  • Charges you incurred
  • Payments that have been made

For any medically-related information, please contact your health care provider.

Limited access to this site and your information - Access to your personal information on this web site is limited only to those who enter the account number and password found on your statement. (Therefore, it's important to help us maintain security by not sharing or showing your account number and password to anyone.) By entering this information, you certify that you are the person to whom the statement was addressed and that you want to view your account information. If you don't provide this information, we can't connect you to your personal information. No personal data is required to access your billing information on this site.

Sending us information through this site - You may use this web site to communicate with us about your account - for example, to notify us of insurance changes. Any information you submit to us will be kept confidential and used only for billing purposes.

Survey information - Any information you provide in a survey on this site also is considered confidential information. You will remain anonymous.

Links to other sites - While you're using our web site, you may be offered links to other sites where you can find consumer health information. No information about you or your account will be transmitted to these sites. We encourage you to use these links to learn more about your health. Please note, however, that because we can't control the content of these linked Internet sites, we're not responsible for any damages caused by using information you find on them.

Online privacy measures

Our online privacy measures further protect your personal information.

Secure communication for preventing unauthorized access - We use Secure Socket Layer (SSL) technology for transferring data to and from you on this site. This technology encrypts (scrambles) your information to make it almost impossible for an unauthorized person to read it.

Temporary cookies for identification - "Cookies" are commonly used on web sites and do not harm your system. A "cookie" is a small text file placed on your hard drive by a web page server to identify who you are or your email address. We use a cookie only while you're connected to this site and only: to keep track of who you are so that we can return your personalized information to your screen and so that we have a record that a person from your zip code visited our site (no names, addresses, etc.). When you leave our site, this connection and cookie disappear. The personal information related to that connection ends - it isn't kept. These temporary cookies provide us with zip codes plus other non-personal information to help us evaluate this site’s effectiveness and improve content: number of hits, pages visited and how long users stay on our site.

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